SeniorWorld ("us", "we", or "our") operates the product CareTouch (the "App"). This page
informs you of our policies regarding the collection, use, and disclosure of Personal
Information we collect from users of the App.
CareTouch Privacy Policy is committed to protecting the privacy of users of its software
applications and services. This Privacy Policy states the SeniorWorld practices apply to
individual users of all CareTouch App services (the "Services").
By accessing and using the CareTouch App, you agree to the information use and collection
terms of this Privacy Policy. SeniorWorld has the Right to Revise this Policy at any time.
Data Collection
We may collect information about you, such as your name, phone number, email address.
Data Use
We may use your information to provide the requested services for the use of Caretouch
product and not shared with any Third party
Android Permissions
We use a runtime permissions request wherever applicable prior to accessing the
requested data
Mobile Devices
With your consent, we may send you push notifications with required information
Data Security
We maintain reasonable security measures to protect your information and require our
service providers to do the same.
Data Subject Rights
You may exercise certain rights of access, correction, deletion, or object to certain
processing of your information.
Updates to Privacy Policy
We will notify you of any material changes by posting the updated version of this
Privacy Policy and taking other steps as needed.
Contact Us
Please contact us for any queries, complete data deletion, partial data deletion about
this Privacy Policy at{' '}
caretouch.support@seniorworld.com
How Personal Information CareTouch Collects
CareTouch requires users of the services to have a user account. The user registering for
the services must provide an email address, mobile number and user name to establish and
maintain a user account.
For purposes of this Privacy Policy, "Personal Information" includes all information or data
that is specific to an individual person and may be used to directly or indirectly determine
their identity, such as full names, addresses, phone numbers, and email addresses.
CareTouch may also collect information regarding a user's use of the Services with software
application tools and data files, such as cookies, web log files, IP addresses, device state
information, unique device identifiers, device hardware and OS information, and information
relating to how the Services are functioning ("Usage Information").
How can I manage or delete information about me?
We store data for as long as it is necessary to provide products and services to you.
Information associated with your account will be kept until your account is deleted, unless
we no longer need the data to provide products and services.
You can delete your account any time. For any account deletion / deactivation request,
please reach us at{' '}
caretouch.support@seniorworld.com
Use and Disclosure of Information
CareTouch uses your Personal Information to maintain your user account and operate the
Services.
CareTouch uses the Usage Information to analyze and evaluate the features and functionality
of the Services. Caretouch may also use Usage Information to process automatic crash
reporting which collects reports of crashes, other technical issues, and information
relating to how the Services are functioning.
We will not voluntarily share Personal Information with a third party without your prior
authorization, unless doing so is necessary (1) to enforce this Privacy Policy, to comply
with law, regulation or other legal processes or to protect the rights, property or safety
of us or others, (2) to comply with a valid order or process from a public authority, (3) in
emergency situations, (4) to protect against misuse or unauthorized use of the Services, (5)
to detect or prevent criminal activity or fraud, or (6) in the event that we or
substantially all of our assets are acquired by one or more third parties as a result of an
acquisition, merger, sale, reorganization, consolidation or liquidation, in which case
Personal Information may be one of the transferred assets.
Data Security
Data security is implemented through physical, administrative, and technical safeguards we
put in place and operational procedures we follow to protect Personal Information.
We protect your transactions involving Personal Information over the internet using Secure
Sockets Layer (SSL) technology.
We restrict access to your Personal Information in our database to our authorized employees.
All the information which is stored in our database is encrypted
COOKIES POLICY
What are cookies?
Cookies are small text files containing a string of characters that can be placed on your
computer or mobile device that uniquely identifies your browser or device. We may use
technologies like cookies, pixels, and local storage to deliver, secure, and understand
products, services, and ads.
What are cookies used for?
Cookies and other technologies allow a site or services to know if your computer or device has
visited it before. These technologies can then be used to deliver products, services, and ads,
help us understand how the site or service is being used, help you navigate between pages
efficiently, help us remember your preferences, and generally improve your experience in using
our services. Cookies can also help ensure marketing you see online is more relevant to you
and your interests.
Why do we use cookies and similar technologies?
We use cookies, pixels, local storage, and similar technologies to show you relevant content,
improve your experience, and help protect our users. We may use these technologies to deliver
the service, provide you with a service that is easy to use, enable you to move around the
Service and use its features, such as accessing secure areas, and store information so that
our Platforms or products respond faster. We may use these technologies to collect information
about how you use our Platforms or products, for example which pages you go to most often and
whether you get error messages from certain pages. We may use these technologies to allow us
to remember choices you make (such as your username, language, or the region you're in) and
tailor the Service to provide enhanced features and content for you. These cookies can also be
used to remember changes you've made to text size, font, and other parts of pages that you can
customize. SeniorWorld or our advertising partners may use these technologies to deliver
advertising that is relevant to your interests. These technologies can remember that your
device has visited a site or service and may also be able to track your device's browsing
activity on other sites or services other than our Platforms or products. We may use these
technologies to understand, improve, and research products and services.
How long will cookies stay on the device?
The length of time a cookie will stay on your computer or mobile device depends on whether it
is a "persistent" or "session" cookie. Session cookies will only stay on your device until you
close your browser. Persistent cookies stay on your computer or mobile device until they
expire or are deleted.
First- and third-party cookies
First-party cookies are cookies that belong to SeniorWorld or our Platforms or products.
Third-party cookies are cookies that another party places on your device through our service.
Third-party cookies may be placed on your device by someone providing advertising,
measurement, marketing, and analytics services to SeniorWorld or to provide certain features
and improve our services for you. For example, other companies’ cookies can help us understand
how our service is being used. Third-party cookies may also be placed on your device by our
business partners so that they can use them to advertise products and services to you
elsewhere on the Internet, to measure the performance and effectiveness of those ads, and to
support marketing and analytics.
How can you control cookies?
We use cookies to help personalize and improve content and services, provide a safer
experience, and show you useful and relevant ads on and off our Platforms or products. You can
control how we use data to show you ads and more by using the tools described below.
If you have a SeniorWorld account, you can manage your privacy settings in Settings.
If you do not have a SeniorWorld account or are not logged into your account, you can manage
cookies from other companies on the browser.
Follow the instructions provided by your website or mobile browser (usually located within the
"Help," "Tools," or "Edit" facility) to control our cookies on other apps and websites, and
cookies from other companies. Please note that if you set your browser to disable cookies or
other technologies, you may not be able to access certain parts of our Service, and other
parts of our Service may not work properly.
In addition, your browser or device may offer settings that allow you to choose whether
browser cookies are set and to delete them. These controls vary by browser, and manufacturers
may change both the settings they make available and how they work at any time. Certain parts
of the SeniorWorld Platforms or products may not work properly if you have disabled browser
cookie use.
Changes to Privacy Policy
We may modify, alter or update privacy policy at any time, so we encourage you to review our
privacy policy frequently.
We will notify you of any material changes by posting the updated version of this Privacy
Policy and taking other steps as needed.
Contact Information
You can contact us to resolve any complaints. If you have questions or complaints regarding
this Policy, please reach us at:{' '}
caretouch.support@seniorworld.com
For legal notices or service of process, you may write us at these addresses: